Hello to all of our clients at Drumm Veterinary Hospital:
As we move into the new year, we wanted to take a moment to express our appreciation for the many thoughtful and considerate clients we see. We know that many of you are as weary of the pandemic as we are, and we want you to know how much we appreciate a kind word or smile or thank you when you bring your pets to visit us. It means the world to our team when we are able to provide you with great care for your four legged family members and we know our service is valued.
We have been very challenged with this latest outbreak to maintain staff levels and meet the needs of our community. While we know this can be very frustrating, our primary goal at this time is to keep our team healthy and safe so they can continue to provide services to our patients and clients.
One of the sad notes of this past year has been the increased number of clients who engage in inappropriate or abusive behaviors towards our team members. We will remind you that we will not tolerate disrespectful or aggressive behaviors and will terminate our relationship with you should that occur. We hope that we do not have any further experiences of this kind as we move into 2022.
We are moving hopefully into the coming year and looking forward to seeing you at our hospital-again, our many thanks to all of you who have supported this hard working team!
This remains our protocol although please be advised that we may need to return to curbside intake if staffing levels are impacted by COVID.
How will this work?
1.) Masks will be required to enter our building. We will have team members who are unvaccinated, and we need to protect their health. If you will not or cannot wear a mask, we will provide curbside services for your pet. Our team members will remain masked as well.
2.) We will continue to provide curbside services for any client who prefers that process. Curbside will also be the routine for medication and prescription diet refills. We will deliver these to you to limit the number of people in our building and reduce disinfectant needs.
3.) One person at a time will be allowed in the exam room with the pet. If there is a special circumstance, please discuss this with us when you schedule the appointment.
4.) We will ask you to visit our website at www.drummvet.net or request an email history prior to the exam. The initial intake process will be curbside, and knowing your concerns and observations about your four legged family member ahead of time will help us do our best for your pet.
5.) We will bring you directly into the exam room when the veterinarian is ready to see you. For technician
appointments, you will wait in the lobby and check out while the appointment is completed.