A Letter From Our General Manager:
Wednesday, June 16, 2021
Hello to our clients at Drumm Veterinary Hospital,
I know that many of you are eager to move forward from the COVID-19 service restrictions we have been working under this past year. We are just as eager to welcome you back into the clinic and are focused on making that transition in the coming weeks. Although some rules have changed, there are still CDC/OSHA/NYS mandates we need to follow regarding social distancing. We have team members whose vaccinations were delayed by COVID-19 in the spring, and we are still working through a process. To provide a safe work environment with clients in the building, that means we need to move some team members into new positions and train them for those job duties. We are working towards making this transition at the end of this month. Our priority is keeping our team safe and healthy so we are able to avoid the disruptions to services that quarantines cause-as many of you have experienced this spring.
How will this work?
1.) Masks will be required to enter our building. We will have team members who are unvaccinated, and we need to protect their health. If you will not or cannot wear a mask, we will provide curbside services for your pet. Our team members will remain masked as well.
2.) We will continue to provide curbside services for any client who prefers that process. Curbside will also be the routine for medication and prescription diet refills. We will deliver these to you to limit the number of people in our building and reduce disinfectant needs.
3.) One person at a time will be allowed in the exam room with the pet. If there is a special circumstance, please discuss this with us when you schedule the appointment.
4.) We will ask you to visit our website at www.drummvet.net or request an email history prior to the exam. The initial intake process will be curbside, and knowing your concerns and observations about your four legged family member ahead of time will help us do our best for your pet.
5.) We will bring you directly into the exam room when the veterinarian is ready to see you. For technician
appointments, you will wait in the lobby and check out while the appointment is completed.
We appreciate your assistance in keeping our team healthy during this transition time so we can continue to provide services to our community. We look forward to speaking with you in person again, and we will update our protocols as guidance changes.
We want to say thank you for all the kindness and support we have seen from our clients over this past year. It has been difficult for all of us to have to work under the mandated guidelines. I would like to remind everyone that
abusive behavior towards our team members will not be tolerated. These folks have continued to show up to work in person all year to deliver great services to our patients despite the risks. They deserve our appreciation and thanks.
As always, please feel free to reach out to me via email at capitalvets@aol.com if I can be of further assistance.
Respectfully,
Nancy Drumm
General Manager of Capital Vets
Hello to our clients at Drumm Veterinary Hospital,
I know that many of you are eager to move forward from the COVID-19 service restrictions we have been working under this past year. We are just as eager to welcome you back into the clinic and are focused on making that transition in the coming weeks. Although some rules have changed, there are still CDC/OSHA/NYS mandates we need to follow regarding social distancing. We have team members whose vaccinations were delayed by COVID-19 in the spring, and we are still working through a process. To provide a safe work environment with clients in the building, that means we need to move some team members into new positions and train them for those job duties. We are working towards making this transition at the end of this month. Our priority is keeping our team safe and healthy so we are able to avoid the disruptions to services that quarantines cause-as many of you have experienced this spring.
How will this work?
1.) Masks will be required to enter our building. We will have team members who are unvaccinated, and we need to protect their health. If you will not or cannot wear a mask, we will provide curbside services for your pet. Our team members will remain masked as well.
2.) We will continue to provide curbside services for any client who prefers that process. Curbside will also be the routine for medication and prescription diet refills. We will deliver these to you to limit the number of people in our building and reduce disinfectant needs.
3.) One person at a time will be allowed in the exam room with the pet. If there is a special circumstance, please discuss this with us when you schedule the appointment.
4.) We will ask you to visit our website at www.drummvet.net or request an email history prior to the exam. The initial intake process will be curbside, and knowing your concerns and observations about your four legged family member ahead of time will help us do our best for your pet.
5.) We will bring you directly into the exam room when the veterinarian is ready to see you. For technician
appointments, you will wait in the lobby and check out while the appointment is completed.
We appreciate your assistance in keeping our team healthy during this transition time so we can continue to provide services to our community. We look forward to speaking with you in person again, and we will update our protocols as guidance changes.
We want to say thank you for all the kindness and support we have seen from our clients over this past year. It has been difficult for all of us to have to work under the mandated guidelines. I would like to remind everyone that
abusive behavior towards our team members will not be tolerated. These folks have continued to show up to work in person all year to deliver great services to our patients despite the risks. They deserve our appreciation and thanks.
As always, please feel free to reach out to me via email at capitalvets@aol.com if I can be of further assistance.
Respectfully,
Nancy Drumm
General Manager of Capital Vets
